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SAVE THE DATE!

đź§© Piece Together the Ultimate Lead Follow-Up Process

In today’s ever-evolving automotive industry, the path to running an effective Business Development Center (BDC) often feels like solving a complex puzzle. Many dealerships struggle to succeed because they are unaware of all the essential pieces needed to complete the picture.

Inspired by my son Anand, the “Puzzle Master” who effortlessly solves puzzles, this two-day seminar will equip attendees with the knowledge and tools to piece together their successful internet lead follow-up process. Like puzzles, every dealership is unique, and identifying the correct framework for their needs is the foundation for success.

From Puzzle to Performance: Designing a BDC That Delivers

Inspired by my son Anand, the “Puzzle Master” who effortlessly solves even the most complex puzzles, this two-day seminar will empower attendees with the tools, strategies, and clarity to assemble a high-performing BDC. Like puzzles, every dealership is unique—and finding the perfect fit between people, process, and performance is key. Just as Anand thrives on unlocking patterns with precision and purpose, this event will challenge you to think differently, align your pieces strategically, and complete the picture of long-term dealership success—one piece at a time.

Participants will delve into the three distinct “puzzle types” available to dealerships:

Business Development Center (BDC):

Dedicated personnel managing incoming internet and phone leads.

Internet Sales Team:

"Cradle-to-Grave" personnel who manage everything from lead response to vehicle sales.

Outsourced BDC:

External teams handling all dealership opportunities.

Pieces to the Puzzle:

Leadership vs. Management in a BDC.

Vehicle Buy Back Strategies.

Effective Video Communication.

Hospitality for Generating Raving Fans.

Service BDC: Onsite vs. Offsite.

Marketing & Advertising.

Inspiration, Motivation & Purpose.

Hiring & Onboarding.

Training & Development.

Follow-up Processes.

Phone Techniques & Call Monitoring.

CRM Management.

AI, Text, Email, and Chat Strategies.

Each session is designed to provide actionable strategies, empowering attendees to return to their dealerships equipped with a complete "puzzle" to implement immediately. Join us at Bell Works to redefine your dealership's success, one puzzle piece at a time.

Want to Speak at the Event?

We’re looking for dynamic speakers to share their insights on business development. If you have valuable expertise, apply today!

Summer Sessions 2024 VIP Networking Party

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General Admission

Starting From

$149.00

VIP Access

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$199.00

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